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PRIVACY POLICY
1. Who We Are
Wasley Wood Ltd, trading as Full Circuit ("we", "us", "our"), is a registered electrical contracting business. Our website is FullCircuitWorks.Co.UK. If you have any questions about how we handle your personal data, contact us at [email protected].
2. What Data We Collect
We may collect the following personal data from you:
- Your name, phone number, and email address
- Your property or job address
- Details of the electrical work you require
- Photos or site survey information you provide to us
- Payment information (processed securely via Stripe — we do not store card details)
- Any other information you choose to share with us by email, phone, or through our website
3. How We Collect Your Data
We collect data when you:
- Fill in a contact or enquiry form on our website
- Email or phone us directly
- Book a survey or job with us
- Correspond with us before, during, or after a job
4. Why We Use Your Data
We process your personal data for the following purposes:
- To respond to your enquiry and provide you with a quote
- To carry out electrical work at your property
- To arrange appointments and manage scheduling
- To issue invoices and process payments
- To meet our legal and regulatory obligations (including electrical certification requirements)
- To send you occasional service-related communications
Our lawful basis for processing is:
- Contract performance — where we are delivering or preparing to deliver a service to you
- Legitimate interests — for business administration and customer communications
- Legal obligation — where we are required to retain records by law
5. Who We Share Your Data With
We do not sell your data. We may share it with:
- Stargazy Enginehouse (our CRM and business management platform) — used to manage customer relationships and communications
- Stripe — to process payments securely on our behalf
- Our accountant or legal advisors — where required
- Regulatory bodies — where required by law (e.g. notifiable electrical work to Building Control)
All third parties we work with are required to handle your data securely and in accordance with data protection law.
6. How Long We Keep Your Data
We retain your personal data for as long as is necessary to provide our services and meet our legal obligations. As a rule:
- Customer records and job files are kept for a minimum of 6 years for tax and legal purposes
- Electrical certificates and compliance records may be retained for longer where required by regulation
- Enquiry data that does not result in a booking is deleted within 12 months
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where no legal obligation requires us to keep it)
- Object to or restrict our processing of your data
- Request a copy of your data in a portable format
To exercise any of these rights, email us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Data Security
We take reasonable steps to protect your personal data from unauthorised access, loss, or misuse. Our systems are password-protected and access is limited to those who need it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available at FullCircuitWorks.Co.UK. The date at the top of this page shows when it was last updated.